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These terms set out the rules that apply when you access megasoto, make transactions, or use any part of the platform — including payments through GoPay, OVO, and DANA where local law permits. Reading them once means you know exactly where you stand before you do anything in your account.
By accessing megasoto, you confirm that you have read and accept these terms in full. They govern every session, every wallet transaction — whether that is a GoPay payment, an OVO transfer, or a QRIS scan confirmation — and every interaction with account support. These terms exist to make the relationship between you and the platform clear, not to create barriers. Where a term is unclear, the version that is less restrictive on your practical account access applies, as long as it does not conflict with applicable local law. We update these terms when platform conditions or legal requirements change. The current version is the one shown on this page; archived versions are available on request through our support channel. If you continue using the platform after an update, that constitutes acceptance. If you do not accept an updated version, you may close your account and withdraw your wallet balance before the update takes effect. Local availability depends on the laws and regulations that apply in your region. Nothing in these terms should be read as a legal guarantee of access in any jurisdiction — access is conditional on local law permitting it at the time of your session.
These terms apply to every login, session and account action you take on megasoto. This includes account creation, password changes, device continuity across mobile and browser, and any action taken inside your authenticated dashboard.
All deposits and withdrawals processed through GoPay, OVO, DANA, LinkAja or QRIS fall within this policy. Transaction records visible in your account dashboard are the reference point for any dispute or correction request.
Game content supplied by studios such as Pragmatic Play, PG Soft, Habanero and Spadegaming is subject to each studio's own content rules. These terms govern how you access that content through the platform, not the content itself.
Payment processors, e-wallet providers and any external service linked from the platform operate under their own terms. megasoto is not responsible for the policies of those external services; we only govern what happens inside your account here.
You hold several practical rights that you can exercise directly from your account or through our support channel. Reviewing your transaction history — including GoPay receipt references, LinkAja timestamps and QRIS scan confirmations — is available at any time from the payment records section inside your dashboard after login. If any account detail is incorrect, such as a registered contact or wallet address, you can submit a correction request through the support chat. Raising a question about a specific term does not require you to close your account; our support team can clarify how a clause applies to your situation. Where you believe a transaction has been recorded incorrectly, the payment record in your dashboard is the starting point — include the reference number when you contact support so the review can begin without delay. These actions are available as long as your account remains active and in good standing.
Your full payment history, including GoPay and QRIS references, is visible in the payment records section of your dashboard after you log in.
Submit a correction request via support chat if a registered detail is wrong. Include your account reference so the team can locate and update the record quickly.
You can ask about any clause in these terms without affecting your account status. Use the live chat channel and describe the specific term you need clarified.
If you need to update your linked e-wallet — switching from OVO to DANA, for example — submit the request through account settings and follow the verification steps shown there.
Questions about a specific clause, a transaction record or an account correction can all be directed to our support team. Use the channel that fits your situation: live chat is the fastest path for active account questions; email works better for detailed written requests that need a paper trail.
Start a live chat session from the support icon in your account dashboard. Have your transaction reference or account ID ready so the team can pull your record without extra back-and-forth.
Send a detailed request by email when your question involves multiple transaction records or a written correction request. Include your registered contact and the relevant payment reference in the message body.
Many policy-related actions — reviewing records, checking the current terms version, or seeing your wallet activity — are available directly in your account dashboard without needing to contact support at all.
Your account data and transaction records are kept only as long as required to maintain your account and comply with applicable law. We do not share your personal information with third parties outside of payment processing and mandatory legal obligations. Cookie use on the platform is limited to session continuity and account recognition across devices; you can review cookie settings in your browser at any time.
We keep your account records — including transaction timestamps from GoPay, OVO and QRIS sessions — for the period required by local legal obligations. When an account is closed, retention follows applicable law, not platform preference.
Cookies on megasoto serve session continuity: they keep you logged in across a page refresh and remember your device for returning account access. No cookies are used to serve third-party advertising or track off-platform behaviour.
Your account credentials are your responsibility once set. If you suspect unauthorised access, contact support immediately via live chat. We will follow the verification steps shown in the account security section to confirm identity before making any changes.
For any request specifically about how your data is stored or how to request removal, reach out through the email support channel. Describe your request clearly and include the account reference associated with your registered e-wallet.
If a specific clause or process is not clear, the answers below cover the questions we hear most often from account holders about how these terms work in practice.
These terms apply from the moment you access the platform, including every session, every wallet action and every support interaction. Accessing your account — whether through mobile or browser — means you have accepted the current version of these terms as shown on this page.
We notify you of material changes through your registered contact before the update takes effect. The current version is always the one on this page; if you want to compare, you can request a previous version through support. Continuing to use your account after the effective date counts as acceptance.
Yes. Open your payment records in the dashboard after login and locate the relevant GoPay, OVO or QRIS reference. Then contact support via live chat with that reference number. The review process starts from your account record, not from memory or screenshots.
You can raise a question about any clause with our support team without closing your account. If after clarification you still do not accept a specific term, you may close your account and request withdrawal of your available wallet balance before the term takes effect for your account.
Yes — all transactions processed through supported payment rails including GoPay, OVO, DANA, LinkAja and QRIS fall within the scope of these terms. The external e-wallet provider also applies its own terms to the payment step on their side, which is separate from this policy.
Go to account settings after login and follow the correction or update steps shown there. For changes that affect your linked e-wallet — such as switching from OVO to DANA — submit a request through live chat and complete the identity verification steps the system presents.